Refund and dispute policy

We offer a 30-day return policy from the date of delivery.

To be eligible for a return:
- Item must be unused and in original condition
- Proof of purchase is required

Refunds:
Once your return is received and inspected, we will notify you.
Approved refunds will be issued to the original payment method.

Shipping costs are non-refundable.

📄 Dispute Policy

Last updated: [2-1-2026]

We are committed to providing a transparent and fair payment experience for all customers. This Dispute Policy explains how disputes and chargebacks are handled when payments are made on our website.

1. Contact Us Before Filing a Dispute

If you have any issue with your purchase, we strongly encourage you to contact us first before initiating a dispute or chargeback with your bank or card provider.

📧 Support Email: support@tdafy.store

Most issues can be resolved quickly through our support team.

2. Dispute & Chargeback Process

A dispute (also known as a chargeback) occurs when a customer contacts their bank or card issuer to question a transaction.

When a dispute is filed:

  • The payment provider (Stripe) notifies us

  • We review the claim and provide relevant transaction details

  • The bank or card issuer makes the final decision

Please note that dispute resolution timelines are controlled by banks and may take several weeks.

3. Eligible Reasons for Disputes

Disputes may be considered for reasons such as:

  • Unauthorized or fraudulent transactions

  • Duplicate charges

  • Product not delivered as described

Disputes based on misunderstanding of the product, failure to read the product description, or change of mind are usually not valid grounds for chargebacks.

4. Refunds vs Disputes

We offer refunds in accordance with our Refund Policy.
Requesting a refund through our support team is faster and more efficient than filing a dispute.

Filing unnecessary disputes may result in:

  • Temporary account restrictions

  • Loss of refund eligibility

  • Future purchase limitations

5. Digital Product Delivery Confirmation

For digital products, delivery is considered complete once access is provided via email, download link, or user dashboard.
Proof of delivery may be submitted during dispute review if required.

6. Fraud Prevention

We use industry-standard security measures and Stripe’s secure payment system to prevent fraud. We do not store or have access to your full card details.

7. Policy Updates

We reserve the right to update this Dispute Policy at any time. Changes will be posted on this page with an updated revision date.

8. Contact Information

If you have any questions regarding this policy, please contact us at:
📧 support@tdafy.store